Wednesday, March 12, 2008

I could have walked to Paducah by now

Thread rant-beware....not for the faint or up-tight.

I'm a very patient, polite and non-confrontational person. Maybe that's how I got to this point. The FedEx man just delivered me a package. I'll give you five guesses.......Jeopardy music.........

BUZZZZZZZZZ..

You might have guessed that my four rolls of ordinary off-white thread would be in the bag and further ask yourself why they would send 4 small rolls of thread FEDEX. But no....there is ONE roll, I repeat, ONE ROLL of 500 yards of off-white thread in a bag the size of a small child. Perhaps you remember when a charming young woman told me my rolls (4) of thread were in staging just waiting to be put in a bag an mailed, several entries ago. Now imagine how much fun it was trying to get another woman to understand what happened at that point, days ago, and what's happening now, today. I never yell at people or say rude things(except to people who call our unlisted number trying to sell things when we're on a no-call list and they won't take no for an answer the first two times)but it took all of my considerable quietness not to stuff a towel in my mouth and scream, lighted torches in hand, "Where's my effing thread?" It's official. There is now no such thing as customer service anywhere for anything. It is us against them and they have the thread. I will, from now on, take the advice of my friend Dorothy in Vermont and by from the place she suggested. I think it was Red Rock or something like that. I'll check with her comments a few days ago. I'd write her but she tells me that it's Girl Scout Cookie days in her house and that takes all the brainpower, will power, and patience a gal can have-she's probably on her last nerve and full of sugar.

Seriously, I have always loved Hancock's and recommended them happily to anyone needing supplies. That ship has now sailed.

Rant over..carry on.

8 comments:

Kay said...

Good rant, Dee!

Dorothy said...

Red Rock Threads, honey, and your cookie order will be in the mail Monday. Happy to help, on both counts.

Anonymous said...

The last time I ordered from H of P they had stuff on backorder then cancelled part of that order but never gave me back the difference in shipping cost. I emailed them and never did receive the credit.

Janet said...

Right on! Give 'em hell! You're so right about customer service. I think it's a thing of the past in most places. How strange that off-white thread would be that difficult to get!

Finn said...

A totally right on rant Dee!! And yes, what the heck does the 'customer service' mean anyway?
I'd sure as heck forget EVER ordering from them again, and I'd let them know about it also.
I had a run-in with The Old Vermont Country Store back in Dec about an item I ordered. When I saw the invoice and what they had done, I called and complained and told them I'd probably NEVER ever order from them again, which was sad, because this happened on my first time with them.
They deducted the shipping and only charged me for the one item they sent(which racks up the highest shipping I might add). Don't be quiet about it, tell everyone who will listen...we deserve better with our hard earned dollars. If they can't get it right, they deserve to be out of business. Wanna open a bottle of wine with me??? *VBS* Extremely large hugs, Finn

paula, the quilter said...

Your's is not the only tale of injustice and woe I have heard against H of P. Right on, sister!

Rosy said...

Hahahahha, oh Dee, that was sooo good. Hp sent me an email stating that fabric I had ordered since last December and totally forgot about, had been cancelled or out of stock and then two days later another notice came. I wrote to them and cancelled any backorders that might still be lurking somewhere in space that I dont' know about. I did get a very nice email, stating that they have done so.

jettstream said...

Yep, Red Rock's the one. They ship so fast it'll make your head swim.