I'm a very patient, polite and non-confrontational person. Maybe that's how I got to this point. The FedEx man just delivered me a package. I'll give you five guesses.......Jeopardy music.........
You might have guessed that my four rolls of ordinary off-white thread would be in the bag and further ask yourself why they would send 4 small rolls of thread FEDEX. But no....there is ONE roll, I repeat, ONE ROLL of 500 yards of off-white thread in a bag the size of a small child. Perhaps you remember when a charming young woman told me my rolls (4) of thread were in staging just waiting to be put in a bag an mailed, several entries ago. Now imagine how much fun it was trying to get another woman to understand what happened at that point, days ago, and what's happening now, today. I never yell at people or say rude things(except to people who call our unlisted number trying to sell things when we're on a no-call list and they won't take no for an answer the first two times)but it took all of my considerable quietness not to stuff a towel in my mouth and scream, lighted torches in hand, "Where's my effing thread?" It's official. There is now no such thing as customer service anywhere for anything. It is us against them and they have the thread. I will, from now on, take the advice of my friend Dorothy in Vermont and by from the place she suggested. I think it was Red Rock or something like that. I'll check with her comments a few days ago. I'd write her but she tells me that it's Girl Scout Cookie days in her house and that takes all the brainpower, will power, and patience a gal can have-she's probably on her last nerve and full of sugar.
Seriously, I have always loved Hancock's and recommended them happily to anyone needing supplies. That ship has now sailed.
Rant over..carry on.